Response Time: Very Fast!
Product Knowledge: Excellent
Overall Experience: Very Satisfied
Consideration of Time: Very Considerate!
Comments: All of the gentlemen in the showroom were courteous and helpful. Mark Hunter answered all of my questions on the phone and Jerrod was excellent in executing the sale. Mark Axelson was enthusiastic and had all the right answers, and the gentleman who did the paperwork was fun to work with. All in all a nice experience as I purchased my first non-Lexus in 20 years! So far, the Highlander Limited is living up to my expectations.
Product Knowledge: Excellent
Overall Experience: Very Satisfied
Consideration of Time: Very Considerate!
Comments: All of the gentlemen in the showroom were courteous and helpful. Mark Hunter answered all of my questions on the phone and Jerrod was excellent in executing the sale. Mark Axelson was enthusiastic and had all the right answers, and the gentleman who did the paperwork was fun to work with. All in all a nice experience as I purchased my first non-Lexus in 20 years! So far, the Highlander Limited is living up to my expectations.
Patricia G.
To the whole team at Berlin City:
Thank you for the fantastic experience (again!) of buying a car at Berlin City. Mark Hunter and Jim Robertson really bent over backwards to expedite everything to work within our tight schedule and that was especially appreciated--that WAS "Over the Top Care!
We absoutely love our new Highlander Hybrid Limited and we wish you could have heard the squeals of delight from all three of our kids when they saw it in the driveway...priceless.
Wishing you all the best of Christmas and a successful 2010.
Kind regards,
Kevin and Sarah G.
